One place to see conduct, manage it, and prove it.
Connect your customer data across fragmented systems to catch signs of dissatisfaction, harm and vulnerability early, investigate and resolve complaints and report on it all from one source of truth.
An expert in the loop that amplifies human judgment.
Juno is the conduct intelligence engine embedded across the Good Outcomes platform. Powered by machine learning and generative AI trained on expert-labeled data and regulatory guidance, it improves oversight with advanced conduct logic. Designed to complement, not replace, human judgment, Juno helps teams work faster, clearer, and with greater confidence.
How does your firm compare?
A full year of FCA complaints data across 139 insurers, organised into an industry benchmark to show how the market is performing.
Enterprise security and privacy standards you can trust.
Conduct data is among the most sensitive material a firm holds, so security is built into every layer of the platform.
Information security
Independently audited controls, with your data encrypted at rest and in transit.
Data protection
Your customer data stays yours, classified on the way in and deleted when it is no longer needed.
Access control
Every record is scoped to your organisation, with role-based access inside your tenant.
Data residency
Processed and stored in the EU, with every sub-processor named and contracted.
AI governance
Tested by GO-Lab, our own evaluation practice, against a human-annotated dataset before release.
See the system for yourself.
A short walkthrough of Monitor and Juno, tailored to the work your team does every day.
