Conduct intelligence
for firms navigating
Consumer Duty.
We turn your complaints and customer feedback into structured intelligence that powers the insights, workflows, and guidance your team needs to prove and improve customer outcomes at scale.
Strengthen every complaint decision with real precedent
Built on thousands of Ombudsman decisions and powered by Juno, the Outcomes Simulator guides complaints teams toward faster, fairer, and more consistent resolutions.
Structured guidance for every complaint
Upload a case file with evidence and get tailored reasoning, aligned with redress precedent and outcomes thinking.
Surface the most relevant precedents
Quickly find cases like yours and see how fairness was interpreted, explained, and applied.
Build team confidence and capability
Raise the standard of decision-making across your team, from new joiners to seasoned case handlers.
An expert in the loop that amplifies human judgment.
Juno is the conduct intelligence engine embedded across the Good Outcomes platform. Powered by machine learning and generative AI trained on expert-labeled data and regulatory guidance, it improves oversight with advanced conduct logic. Designed to complement, not replace, human judgment, Juno helps teams work faster, clearer, and with greater confidence.
What's coming next for market conduct oversight
We’re on a mission to build the next generation of market conduct oversight by connecting feedback, work, and evidence through a single layer of conduct intelligence.
Conduct
Records
Ingest customer feedback from every system, structure it with regulatory-aligned labels, and unify it into a single, searchable view of conduct.
Conduct
Workflows
Intelligent workflows that bring conduct intelligence into daily operations. From automatic complaint and vulnerability detection to guided triage, resolution, and review
Conduct
Analytics
Surface conduct scores, trends, and root causes to see where fairness is improving, where risk is emerging, and how outcomes compare over time
Join the beta program
Help us define how conduct oversight works in the age of intelligence.